Privacy Policy

VoxChatAI is a U.S.-based AI solutions company that helps businesses automate customer communication through intelligent AI systems. Our services are limited to:

We operate primarily for businesses in the United States. If you have any questions about this policy, contact us at support@voxchatai.com.

We collect information in the following ways depending on the service used:

We also collect standard website data including:

• IP addresses and browser/device type when you visit voxchatai.com
• Contact form submissions (name, email, business details)
• Cookies and usage analytics to improve website performance

We use collected information strictly for the following purposes:

• To operate and deliver our AI Chatbot and Voice Assistant services
• To respond to inquiries, consultation requests, and support tickets
• To capture and qualify leads on behalf of our business clients
• To automate appointment bookings, FAQs, and customer support interactions
• To improve the accuracy and performance of our AI systems
• To send service-related communications (no unsolicited marketing)
• To comply with applicable laws and legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our AI Chatbots are deployed on client websites to handle customer support, lead generation, and FAQ automation. When a user interacts with a chatbot:

• Conversation data is processed to generate automated responses
• Lead information (name, email, phone) may be collected if the user voluntarily provides it
• Conversation logs may be stored for a limited period to improve AI accuracy
• Data is shared with the business client who deployed the chatbot on their platform

Users interacting with a chatbot deployed by one of our clients should also review that client's own privacy policy, as the client is the data controller for their platform.

Our Voice Assistants handle phone-based and app-based interactions for business clients. When a user interacts with a Voice Assistant:

• Voice input is processed in real time to understand and respond to user requests
• Calls may be recorded for quality assurance and AI training purposes
• Users will be notified at the start of a call if recording is in progress, in compliance with applicable laws
• Voice data is not used for advertising or sold to any third party
• Recordings are stored securely and deleted after the retention period defined in the client agreement

If you do not wish to have your voice recorded, you may end the call at any time.

Our website uses cookies and similar technologies to improve your browsing experience. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use the site (e.g., Google Analytics)
• Functional cookies — to remember your preferences and settings

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

We do not sell personal data. We may share information only in these limited situations:

• Business clients — lead and conversation data is shared with the client who contracted our services
• Service providers — trusted vendors who assist with hosting, AI infrastructure, and analytics, bound by confidentiality agreements
• Legal requirements — when required by law, court order, or to protect our rights
• Business transfers — in the event of a merger, acquisition, or sale of assets, data may be transferred as part of that transaction

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Chatbot conversation logs — retained for up to 90 days unless otherwise agreed with the client
• Voice recordings — retained per the terms of the client service agreement, typically 30–90 days
• Contact form data — retained for up to 12 months for follow-up purposes
• Website analytics data — retained in aggregated, anonymized form indefinitely

After the retention period, data is securely deleted or anonymized.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted ("right to be forgotten")
• Opt-out — opt out of non-essential data collection at any time
• Portability — request your data in a portable, machine-readable format

To exercise any of these rights, contact us at support@voxchatai.com. We will respond within 30 days.

We take data security seriously. Our measures include:

• Encrypted data transmission using SSL/TLS across all services
• Access controls limiting who can view or process personal data
• Secure cloud infrastructure with regular security reviews
• No storage of sensitive financial information on our servers

While we implement strong safeguards, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your data.

Our services are designed for businesses and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.